After the courier delivers the product to you, check it out for any associations. If you notice any problem with the product, please contact us within 24 hours from the moment of receiving the order, on the phone number 075 / 205-204 or send us an email at info@optikazeiss.mk

, in which you will provide your personal information and the reason why you are advertising the product. The complaint will be valid within 24 hours from the time of delivery of the order. After the expiration of 24 hours from the receipt of the product, the complaint will not be considered. Our operators will inform you about the further procedure, as soon as possible and a courier will be sent to pick up the shipment.

We emphasize that before sending each product, a detailed inspection is performed regarding the physical damage to the glasses, and it is documented in writing and photographically.



Optika Zeiss is obliged to respond in writing or electronically within 7 days from the receipt of the complaint. If the appeal is approved, the funds will be refunded in a predefined manner, and in case the complaint is not approved, and is rejected as unfounded, the product will be returned to the cook. If the buyer does not pick up his product within 30 days, the product will be returned to the seller, who will not be obliged to refund the funds .