The exchange of products is done exclusively online and it is not possible to physically exchange products in our points of sale.
After receiving the shipment, we ask you to check the product, and if you notice any damage, or the model and size are not suitable for you, you need to contact us within 24 hours from the moment of receiving the order, on the phone number 075 / 205- 204 or send an email to info@optikazeiss.mk , stating your personal details and the reason you want to return / replace the product.
The product subject to replacement must be returned within 15 days from the date of receipt of the order, enclosing the invoice you received upon delivery of the product. The product must be unused, undamaged and packaged in the original packaging in the case that you received with all the accessories supplied. The glasses, packed in their original packaging, should be sent by courier to an address provided by our sellers. The cost of product replacement is borne by the buyer, in the amount of 150 mkd, except when it comes to advertising the product.
Upon receipt of the shipment, the product will be checked for possible damage including its correctness. If damage to the glasses of any kind is found and is the product of improper handling by the customer, the customer is solely responsible for the reduced value of the product, which arises as a consequence of handling the product in a way that is not appropriate. In case of irregularities and damages by the client, the product will not be refunded and the product will be returned to the buyer.
Optika Zeiss reserves the right, in case of product exchange or refund, to make the payment through VISA, EC / MC, Maestro, and the bank at the request of the seller will refund the funds to the user's account.
The deadline for product replacement or refund can be up to 15 days.
Refund
Refund
The products are replaced only under the conditions prescribed in the Law on Consumer Protection.
In case of return of goods or refund to a buyer who has previously paid with a payment card, Optika Zeiss is obliged to make the refund exclusively through VISA, EC / MC and Maestro, which means that the bank will refund at the request of the seller on the funds of the cardholder's account.
Replacement deadline
The entire product replacement or refund procedure can take up to 15 business days. Regarding the replacements, due to the current situation with Covid - 19, their term can be extended.
How can I order?
You choose the product that you like. Below the picture you have the necessary information about the product. To the right of the picture is a SIZE GUIDE in order to choose the size that suits you. To make a purchase you need to add the quantity you want buy, and put it in the shopping cart located to the right of the image. Clicking IN THE BASKET appears a window with the contents of the cart (you can change the content - add / remove products from the cart) At the bottom is the COLLECTION field. By clicking on this field, the data for the order are displayed, for which you need to register / login / or make the order without registration, in which way you want the purchase / payment (card or door-to-door delivery) and the price of the product.
By clicking on the ORDER field you confirm the order and soon our team will inform you about the status of the order.
You can read more in the section Terms and conditions of purchase
Where are our stores located?
Our points of sale are located in Bitola and Ohrid
Optica Zeiss st. Ruseveltova No. 36 (Opposite the Main Post Office)
Optica Zeiss st. Marshal Tito 56 (on Shirok Sokak)
Optica Zeiss st. Kliment Ohridski 104/1 ( Ohrid)
Working hours in our stores?
Working hours
Monday to Friday from 09h to 20h
Saturday from 09h to 16h
MATERIALS AND CARE
All sunglasses contain materials that are safe for the environment and man with all standards and regulations
* precious metals that are durable and corrosion resistant
* acetate which is hypoallergenic and flexible, light and durable and adjustable, scratch resistant and electrostatic
* glass (crystal glass, polyamide, polycarbonate, CR-39)
which 100% blocks ultraviolet light, (HEV) blue light and absorbs all wavelengths up to 380nm
Sunglasses are made with carefully selected materials. Please handle with care for longer product life.
*Store in the provided case
*Clean with a soft, dry cloth
*If needed, use a damp cloth and mild detergent. Do not use solvents (e.g. alcohol, acetone) or aggressive detergents which may alter the features of the glasses
